Event details

24 June 2019
8:15am - 10:30am
Client Services Forum
Eversheds Sutherland (Cardiff)
FREE for CDLS members, £5 non-members

Clients, customers, consumers: whatever you call them, they are at the forefront of legal service design in terms of what we offer and how we deliver our services and support. 


This incredibly insightful event will showcase the results of our first mystery shop of Cardiff law firms to measure customer experience - how law firms respond to online and phone enquiries, how they are followed up (or not) and where Cardiff sits in comparison to the rest of the UK in terms of customer experience. 

A large number of firms took part in our pilot with insight6 earlier this year. The reports will be anonymised but offer incredible insight into where opportunities are lost and the quick fixes you can implement.

The mystery shop results are highly valuable - even if you didn’t take part. â€¨â€¨See where you're losing out on work - even when it lands on your lap - and how to avoid it.

Our new Client Services Forum continues our programme of targeted Forum events for leaders in legal entities in the Cardiff and District area, and beyond. 

This event is ideal for all lawyers and customer facing staff, as well as Managing Partners, Directors, Operations Managers, Client Services Managers and others interested in or responsible for client care and customer service. 

The results will be followed by 'Running a Timely Practice' session delivered by David Owens, from Baldwins - our preferred supplier of accounting and forensic accounting services.

Date: 24 June 2019
Timings: 8:15am: registration, networking & refreshments | 8:30am: start | 10:30am: ends
Venue: Eversheds Sutherland

Join Insight6, Baldwins and CDLS for an engaging and FREE morning event on Monday 24th June 2019 for:

  • The results are in! Be the first to hear the findings of the 2019 CDLS collaboration with Insight6, to see how real Cardiff law firms are performing in terms of customer service (anonymised reports).
  • Running a Timely Practice: David Owens, Baldwins

Our greatest thanks to Eversheds Sutherland (Cardiff) for kindly hosting our Client Services Forum breakfast event.

Register for your FREE ticket below!



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General enquiries

Michael Walters - Administrator
Cardiff & District Law Society
34 Ty Fry Gardens

E: michaelwalters1@hotmail.co.uk
DX: 33029 Cardiff 1
T/F: 029 2045 3334
Mobile 07774 756 297

Membership enquiries

Steve Roberts - Membership Secretary
Cardiff & District Law Society
6 Castle Court
Cathedral Road
CF11 9LJ

DX: 33029 Cardiff
E: membership@cardifflaw.org

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