Event details

Date:
24 June 2019
Time:
8:15am - 10:30am
Title:
Client Services Forum
Venue:
Eversheds Sutherland (Cardiff)
Price:
FREE for CDLS members, £5 non-members



Clients, customers, consumers: whatever you call them, they are at the forefront of legal service design in terms of what we offer and how we deliver our services and support. 
 

THE RESULTS ARE IN!

This incredibly insightful event will showcase the results of our first mystery shop of Cardiff law firms to measure customer experience - how law firms respond to online and phone enquiries, how they are followed up (or not) and where Cardiff sits in comparison to the rest of the UK in terms of customer experience. 

A large number of firms took part in our pilot with insight6 earlier this year. The reports will be anonymised but offer incredible insight into where opportunities are lost and the quick fixes you can implement.

The mystery shop results are highly valuable - even if you didn’t take part. â€¨â€¨See where you're losing out on work - even when it lands on your lap - and how to avoid it.

Our new Client Services Forum continues our programme of targeted Forum events for leaders in legal entities in the Cardiff and District area, and beyond. 

This event is ideal for all lawyers and customer facing staff, as well as Managing Partners, Directors, Operations Managers, Client Services Managers and others interested in or responsible for client care and customer service. 

The results will be followed by 'Running a Timely Practice' session delivered by David Owens, from Baldwins - our preferred supplier of accounting and forensic accounting services.


Date: 24 June 2019
Timings: 8:15am: registration, networking & refreshments | 8:30am: start | 10:30am: ends
Venue: Eversheds Sutherland


Join Insight6, Baldwins and CDLS for an engaging and FREE morning event on Monday 24th June 2019 for:

  • The results are in! Be the first to hear the findings of the 2019 CDLS collaboration with Insight6, to see how real Cardiff law firms are performing in terms of customer service (anonymised reports).
  • Running a Timely Practice: David Owens, Baldwins

Our greatest thanks to Eversheds Sutherland (Cardiff) for kindly hosting our Client Services Forum breakfast event.

Register for your FREE ticket below!

 

 

Return to Events

Find a Solicitor

LATEST NEWSsee all news

FORTHCOMING EVENTSsee all events

  • 22/10/2019 How to recognise racism - an introduction to Show Racism the Red Card

    'To be successful, you must be in tune with your true authentic identity.' Show Racism the Red Card (SRtRC) is a nationwide anti-racism charity which aims to empower children and adults...

  • 23/11/2019 CDLS Children's Christmas Party

    Join CDLS and our very special guest Santa Claus in his incredible grotto (complete with a Santa throne!) at Parc Play for a fantastic, festive time with family and friends. Our hugely...

  • 12/12/2019 CDLS Christmas Drinks social 2019

    Join CDLS for a festive, informal drink on your way home - to catch up with colleagues, peers and friends at the Laguna Bar, Park Plaza Cardiff. FREE first drink for CDLS members. Click...

  • 15/05/2020 CDLS Annual Dinner 2020: Save the date!

    Tickets and hotel rooms to be released soon. For sponsorship enquiries please contact our Marketing Hon.Secretary, Emma Waddingham

Sign up to the mailing list to receive the CDLS newsletter
CONTACT US
Name* Email* Message* Verification Please type the word MOP into the box

General enquiries

Michael Walters - Administrator
Cardiff & District Law Society
34 Ty Fry Gardens
Cardiff
CF3 3NQ

E: michaelwalters1@hotmail.co.uk
DX: 33029 Cardiff 1
T/F: 029 2045 3334
Mobile 07774 756 297

Membership enquiries

Steve Roberts - Membership Secretary
Cardiff & District Law Society
6 Castle Court
Cathedral Road
Cardiff
CF11 9LJ

DX: 33029 Cardiff
E: membership@cardifflaw.org

By using this site, you accept its use of cookies | Tell me more | I understand & accept, don't display this message again